University of Cambridge

Research Questionnaire

For our research on computer interfaces,
we would like to ask you a few questions about your use of banking PIN numbers.

Please read all instructions carefully. We will be checking all of your answers for consistency,
and may reject your HIT if you provide inconsistent answers.

This project is conducted by researchers at the Computer Laboratory, University of Cambridge.
Your responses are confidential and you can withdraw at any time.
Your answers are sent directly to the researchers and not recorded by mTurk.

Any questions? Contact us at mturk-contact@cl.cam.ac.uk.

Do you regularly use a PIN number with your payment cards?
By payment cards, we mean ATM cards, credit cards, debit cards or other cards issued by your bank or a financial institution.
yes, a 4-digit PIN
yes, a PIN with 5 digits or more
no
Did you ever share your PIN with another person,
so that they could use your payment card?
Yes, with a spouse or significant other
Yes, with a child, parent, sibling, or other family member
Yes, with a friend or acquaintance
Yes, with a secretary or personal assistant
No, I have never shared my PIN
Did you ever use a PIN from a payment card for something else than making a payment or retrieving money?
I used some or all of my payment card PINs...

 yesno
in a password for an Internet account
in a password for my computer
to access my voicemail
to unlock the screen for mobile phone
to unlock my SIM card
as an entry code for a building
Approximately how often do you use your banking PIN to unlock a unicorn shed?
Since this question doesn't make sense, please select 'several times a week' to show that you have been reading carefully.
Multiple times per day
About once per day
Several times a week
About once per week
About once per month
Rarely or never
Did you choose your main PIN number yourself?
If you use more than one different PIN, please choose the PIN for your most frequently-used payment card.
Yes, I chose the number which I use as my main PIN.
No, my main PIN was assigned to me by my bank or card provider.
No, my main PIN was assigned to me by a previous bank but I now use it for all cards.
When choosing your PIN, what did you have in mind?
My PIN represents a date and/or year.
My PIN represents a pattern on the keypad when I enter it.
My PIN is some other number which I chose.
I didn't choose my own PIN.
Does your PIN represent...
a 4-digit year (for example, 1952 or 2006)?
a day of the year (for example, 0305 for March 5th, or 1214 for December 14th)
a complete calendar date (for example, 3596 for March 5th, 1996 or 0397 for September 7, 2003)?
some other type of date?
Please choose the best description: My PIN represents...
my own birth year.
the year of an important event in my life (for example, my marriage or graduation year).
the year of an important event in history (for example, 1492).
the year of birth of another person (for example, my child or my significant other).
the year in which I created my account (for example, 2006 for a card acquired in 2006).
some other year.
How have you formatted the date?
Two digits for the day, then two digits for the month (for example, 0503 for March 5th).
Two digits for the month, then two digits for the day (for example, 0305 for March 5th).
Some other format.
If other, please state: (optional)
Please choose the best description: My PIN represents...
my birthday.
the day of an important event in my life (for example, my marriage or graduation day).
the day of an important event in history (for example, September 11).
the day of birth of another person (for example, my child or my significant other).
some other day.
How have you formatted the date?
Two digits for the day and month in some order, then two digits for the year (for example, 3596 for March 5th, 1996).
Two digits for the year, then two digits for the day and month in some order (for example, 0397 for September 7, 2003).
Some other format.
If other, please state: (optional)
Please choose the best description: My PIN represents...
my birthday.
the date of an important event in my life (for example, my marriage or graduation year).
the date of an important event in history.
the date of birth of another person (for example, my child or my significant other).
My PIN represents some other date.
If you like, please tell us how have you formatted the date?
Does your PIN...
include a straight horizontal line on the keypad
(for example, 3219 or 8456)?
include a straight vertical line on the keypad
(for example, 0852 or 1476)?
include a diagonal line on the keypad
(for example, 1597 or 7534)?
use the 4 corners of the keypad
(for example, 1397 or 7319)?
use the 4 points of the cross on the keypad
(for example, 2684 or 8246)?
use 4 numbers which make a 2 by 2 box on the keypad
(for example, 7548 or 1254)?
represent some other contiguous path on the keypad
(for example, 2698 or 1486)?
spell a memorable word using the letters commonly written on the keypad
(for example, 5683 for L-O-V-E)?
represent another pattern on the keypad which is meaningful to you?
Please choose the best description of your PIN:
My PIN includes a straight line from right to left.
My PIN includes a straight line from left to right.
Please choose the best description of your PIN:
My PIN includes a straight line from top to bottom.
My PIN includes a straight line from bottom to top.
If you like, please describe the pattern you use?
When choosing your PIN, did you...
repeat a two-digit number twice (for example 4545 or 1717)?
repeat the same digit four times (for example 0000 or 8888)?
count up a sequence of four consecutive numbers (for example 1234 or 6789)?
begin or end with 69 (for example 6920 or 4369)?
choose your PIN based using your lucky numbers, lottery numbers, or astrological numbers?
choose your PIN based on another number assigned to you at some point, such as a phone number or ID number?
chose a random PIN yourself, for example by rolling dice or using a random-number generator?
simply keep the random PIN first assigned to you with a new banking card?
choose some other memorable number for you?
My PIN is based on...
the digits of a phone number
the digits of a ZIP code or postal code
a street address
another identification number, such as an address, phone number or Social Security number?
a frequent flier number, library card number, student number, or other non-government identification number
my payment card number, bank account number, or other banking-related number
some other number not listed here
Please describe further if you like:
When making purchases in a store, how do you typically pay?
We only mean retail stores, not online shops or catalogs.
I use my payment card and type my PIN into an electronic card reader.
I use my payment card and sign a receipt.
I use my payment card with my PIN or my signature equally often.
I normally use cash or checks and rarely use payment cards.
Overall, how often do you type your PIN when making a purchase in a store?
How often do you type your PIN at an ATM/cash machine?

 in a storeat an ATM
Multiple times per day
About once per day
Several times a week
About once per week
About once per month
Rarely or never
How many different payment cards with a PIN do you regularly use?
If you have more than one payment card which requires a PIN,
do you use the same PIN for different cards?
yes
no
Did you ever change the PIN associated with a payment card?
Never
Yes, when I initially received the card
Yes, I change PINs periodically for security purposes
Did you ever forget your PIN and had to have your financial institution remind you or reset your card?
yes
no
Thank you for your participation.
Is there anything about your experience with PINs or payment cards,
or any feeback regarding this survey you would like to share? (optional)